USPS / FedEx / UPS

Your shipping claim was denied.
We write the appeal.

Answer a few questions about your lost or damaged package. We generate a professional claim letter that cites your carrier's own policies — plus an appeal letter, documentation checklist, and step-by-step filing instructions.

Start Your Claim
See a completed sample document

No account needed. Takes about 5 minutes.

Sound familiar?

“Your claim has been denied due to insufficient documentation.”

“The packaging was deemed inadequate.”

“Tracking shows delivered” — but you never got the package.

You don't know what to write, what to cite, or where to send it.

The 60-day filing window is closing and you're running out of time.

You've already lost the money — and now you're losing the dispute too.

Authori turns your situation into a carrier-ready claim letter that cites the exact policies, deadlines, and evidence rules that apply to your case.

How it works

Three steps. Five minutes. Four professional documents.

01

Tell us what happened

Select your carrier (USPS, FedEx, or UPS), describe the situation — lost, damaged, missing contents, or a denied claim — and enter your shipment details.

02

We generate your documents

Our engine matches your situation to carrier-specific policy citations, deadlines, and counter-arguments. You get a professional claim letter tailored to your exact case.

03

File with confidence

Download your 4-document bundle and follow the step-by-step instructions to submit directly to your carrier. Everything is ready — just print and send.

What you get

Every purchase includes all four documents — tailored to your carrier and situation.

Claim Letter

Key

A formal, carrier-addressed letter citing specific policy sections, filing deadlines, and evidence rules that apply to your situation. Not a generic template — written for your carrier and your case.

Pre-written Appeal Letter

Key

Even if you're filing for the first time, you get an appeal letter ready to go. If your claim gets denied, you already have a response — with counter-arguments mapped to common denial reasons.

Documentation Checklist

A carrier-specific checklist of every document you need: proof of value, proof of mailing, photos, tracking printouts. Nothing gets missed.

Submission Instructions

Step-by-step filing instructions specific to your carrier — including the exact URL, what to upload, and what to write in each field. No more searching for the claims portal.

See a completed sample document

Built for your carrier

We don't use generic templates. Every letter cites your carrier's specific policies, deadlines, and filing requirements.

USPS

United States Postal Service

  • ›60-day filing window (DMM 609)
  • ›Missing Mail Search requests (POM 645)
  • ›Priority Mail Express included insurance
  • ›GPS delivery verification demands

FedEx

Federal Express

  • ›Concealed damage defense (Carmack Amendment)
  • ›ISTA 3A packaging compliance citations
  • ›Express vs. Ground operating company rules
  • ›9-day freight concealed damage window

UPS

United Parcel Service

  • ›Default $100 coverage (Tariff Section 51)
  • ›15-day investigation timeout (Item 540)
  • ›Burst strength & ECT packaging standards
  • ›SurePost vs. Ground coverage differences

Already denied? That's where we shine.

When you tell us your denial reason, we map it to a specific counter-argument. “Inadequate packaging” gets the Carmack Amendment burden-of-proof rebuttal. “Insufficient documentation” gets a point-by-point response citing exactly what you need to resubmit.

Most people give up after the first denial. Carriers count on that. A well-cited appeal letter changes the math — and you get one included with every purchase, even if you're filing for the first time.

Start your appeal

One price. Everything included.

No subscriptions. No hidden fees. Pay once, get all four documents.

$14one-time
  • Professional claim letter
  • Pre-written appeal letter
  • Documentation checklist
  • Step-by-step submission instructions
  • Carrier-specific policy citations
  • Delivered to your email as PDFs
Start Your Claim

Secure checkout via Stripe. PDFs delivered instantly by email.

Questions

What exactly do I get for $14?
Four PDF documents tailored to your carrier and situation: a formal claim letter (or appeal letter), a pre-written appeal letter for future use, a documentation checklist, and step-by-step submission instructions with the exact filing portal URL.
Is this a legal service?
No. Authori is a document preparation service. We generate professional correspondence templates based on carrier policies and public regulations. We do not provide legal advice, and carrier decisions are made solely by the carrier.
Which carriers do you support?
USPS, FedEx, and UPS. Each carrier has its own policy citations, deadlines, filing requirements, and denial counter-arguments built into our system.
My claim was already denied. Can you help?
Yes — this is what we do best. Select "Appeal a Denial" in the wizard, tell us why you were denied, and we'll generate an appeal letter with a counter-argument mapped to your specific denial reason.
How fast do I get my documents?
Immediately. After payment, your 4-document PDF bundle is generated and emailed to you within minutes. You'll also get a download link on the confirmation page.
What if my filing deadline is coming up?
The wizard calculates your remaining time automatically and warns you if your deadline is approaching. Most carriers require claims within 60 days of the ship date. The sooner you file, the better.

Don't let a denied claim be the end of it.

Your carrier has a process. We make sure you use it right.

Start Your Claim