Narrative Summary

I sell collectible sneakers on eBay. I shipped a pristine pair of Jordan 1s worth $220. Tracking showed "Delivered, Front Porch" at 11:30 AM. My buyer immediately messaged me saying the package wasn't there. Crucially, the buyer had a Ring doorbell camera and sent me the footage from 11:00 AM to 12:00 PM. No USPS truck ever drove by, and no carrier walked up to the porch. Despite submitting screenshots of the empty porch, USPS denied my initial insurance claim because their internal system showed a "Delivered" scan.

The Resolution Strategy

Video evidence is highly compelling, but USPS claims processors often dismiss it, arguing that the camera might not have triggered or the timestamp could be wrong. To make the video evidence bulletproof, it had to be paired with a technical data request.

The appeal letter leveraged POM Section 645 to demand the internal geofence scan data. The strategy was to explicitly state: "Enclosed is continuous video surveillance from the destination address covering the time of the alleged scan. I demand the GPS coordinates of the 11:30 AM scan under POM 645 to determine where this package was actually dropped."

This dual-threat approach—video proving it wasn't at the destination, and a statutory demand for the data showing where it was—cornered the carrier. The local postmaster's GPS review showed the carrier had scanned and left the box on a porch two streets over. The denial was overturned, and the $220 claim was paid out.